Service Level Agreement
Service Level Agreement
Review the service availability, maintenance, support, customer responsibility, exclusions, and service credit information for Blue Brawn Hosting Solutions.
SLA Overview
√ Availability
√ Maintenance
√ Backups
√ Support Goals
√ DNS Factors
√ Responsibilities
√ Issue Reporting
Availability
Backups
Support
DNS
Maintenance
SLA
SLA Overview
Service Availability, Support & Customer Responsibilities
This Service Level Agreement explains general expectations for service availability, planned maintenance, emergency maintenance, support response goals, exclusions, backups, customer responsibilities, and service issue reporting.
SLA Covers
Service Level Sections
Key Areas Covered by This SLA
This SLA applies to eligible hosting-related services and explains how availability, maintenance, support, exclusions, credits, and customer responsibilities may be handled.
Service Availability
Blue Brawn Hosting Solutions works to provide reliable hosting and connected website services, but interruptions may still occur.
Planned Maintenance
Planned maintenance may be performed to improve security, reliability, performance, software, or infrastructure.
Emergency Maintenance
Emergency maintenance may be required without advance notice to protect services, customers, security, or platform stability.
Support Response Goals
Support response times may vary based on severity, account status, request type, service level, and available details.
Support
Customers are responsible for account security, backups, renewals, website software, accurate information, and responsible service use.
DNS Factors
Some issues may be excluded from SLA coverage, and service credits are not automatic unless separately agreed in writing.
Blue Brawn Hosting Solutions
Service Level Agreement
Last Updated: July 8, 2026
This Service Level Agreement explains general service availability, maintenance, support expectations, exclusions, and customer responsibilities for Blue Brawn Hosting Solutions services.
Service Availability Commitment
Blue Brawn Hosting Solutions works to provide reliable hosting, domain, DNS, email, SSL, backup, and website-related services. However, no internet-based service can be guaranteed to operate without interruption at all times.
Covered Services
This SLA may apply to eligible hosting-related services including website hosting, managed WordPress hosting, high-frequency hosting, managed cloud services, DNS services, business email, SSL certificate support, website backups, website security tools, and related customer services.
Planned Maintenance
Planned maintenance may be performed to improve security, reliability, performance, infrastructure, software, or service features. When reasonable, Blue Brawn Hosting Solutions may provide advance notice of maintenance that could affect service availability.
Emergency Maintenance
Emergency maintenance may be required without advance notice to protect security, restore service, address vulnerabilities, prevent abuse, respond to infrastructure issues, or maintain platform stability.
Network & Service Availability
Service availability may be affected by network conditions, DNS propagation, software issues, third-party providers, registrar systems, customer configuration, maintenance, security events, resource abuse, or circumstances outside of Blue Brawn Hosting Solutions’ control.
Support Response Goals
Support response times may vary based on request type, severity, account status, service level, and available information. Blue Brawn Hosting Solutions aims to review support requests as quickly as practical and provide helpful next steps.
Customer Responsibilities
Customers are responsible for maintaining accurate account information, securing passwords, keeping website software updated, maintaining independent backups, monitoring renewals, using services responsibly, and providing timely access or information when support is needed.
Backups & Recovery
Backup tools may be available depending on the service, but customers should maintain their own independent backups. Backup availability, retention, and restore options may vary by service and configuration.
Exclusions
This SLA does not apply to issues caused by customer actions, third-party services, DNS propagation, registrar delays, payment issues, policy violations, malware caused by customer software, outdated plugins or scripts, improper configuration, excessive resource usage, force majeure events, or circumstances outside of reasonable control.
Service Credits
Unless specifically stated in a separate written agreement, service credits are not automatically provided. Any credit request must be reviewed and approved by Blue Brawn Hosting Solutions based on the affected service, duration, cause, customer account status, and applicable exclusions.
Reporting Service Issues
Customers should report service issues through the Support or Contact page and include the domain name, affected service, issue description, screenshots if available, error messages, and the time the issue began.
Changes to This SLA
Blue Brawn Hosting Solutions may update this Service Level Agreement from time to time. Updates will be posted on this page with a revised “Last Updated” date.
Report the Issue
Use the Support or Contact page to report service issues as soon as possible.
Include Details
Include your domain, affected service, error message, screenshots, and when the issue started.
Review Next Steps
Blue Brawn will review available details and help identify the appropriate next step.
Legal Notice
Important SLA Note
This Service Level Agreement is a general website policy draft and should be reviewed by legal counsel to confirm it matches your service commitments, billing terms, customer agreements, and actual operational practices.
Migration Support Can Include:
√ Website file transfer guidance
√ Domain and DNS connection help
√ Email setup assistance
√ WordPress launch support
√ Hosting account setup
Related Policies
Review Related Website Policies
This SLA works alongside the Terms of Service, Privacy Policy, Acceptable Use Policy, Refund Policy, and Cookie Policy.
Terms of Service
Review the main customer agreement governing access to Blue Brawn Hosting Solutions services.
√ Service rules
√ Customer duties
√ Billing terms
Refund Policy
Review payment, renewal, cancellation, refund, and billing-related policy details.
√ Billing rules
√ Renewals
√ Cancellations
Acceptable Use Policy
Review rules for responsible service use and prohibited activity.
√ No abuse
√ No spam
√ No malware
Frequently Asked
Hosting & Domain Questions
This SLA works alongside the Terms of Service, Privacy Policy, Acceptable Use Policy, Refund Policy, and Cookie Policy.
What is a Service Level Agreement?
A Service Level Agreement explains general expectations for service availability, maintenance, support response goals, exclusions, customer responsibilities, and issue reporting.
Does the SLA guarantee no downtime?
No internet-based service can be guaranteed to operate without interruption. Maintenance, DNS, third-party systems, customer configuration, and other factors may affect availability.
Are service credits automatic?
No. Service credits are not automatic unless specifically stated in a separate written agreement or approved after review.
What should I include when reporting an issue?
Include your domain name, affected service, issue description, screenshots if available, error messages, and when the issue began.
Get Started
Questions About This SLA?
Contact Blue Brawn Hosting Solutions if you have questions about service availability, support, maintenance, or related policies.
We’ll help direct your question to the right support path.